Refund & Cancellation

Last Updated: July 2024

1. Cancellation Policy

At Picsly, we understand that plans can change. You can cancel your subscription at any time from your dashboard. Upon cancellation, your subscription will remain active until the end of the current billing cycle, after which it will not renew.

2. Refund Policy

Our refund policy is as follows:

• Subscription Plans: Since we offer digital services and provide immediate access to our premium features (including AI Processing and Storage), subscription fees are generally non-refundable.
• Exceptional Cases: Refund requests made within 24 hours of purchase may be considered if no credits or services have been utilized. Such requests are subject to approval by the Picsly Billing Team.
• Service Disruptions: In the event of prolonged service failure on our end, we may offer pro-rata refunds or credit extensions at our discretion.

3. Refund Process

To request a refund, please contact us at support@picsly.com with your transaction details. Once approved, refunds are processed within 5-7 business days through the original payment method (Razorpay).

4. Duplicate Payments

In case of duplicate payments for the same service, the extra amount will be refunded to the source account without any deductions within 7-10 working days.

For any further questions, please reach out to our support team.